Privacy Policy

1. Who we are

Imperial Luxury Projects Ltd is a bathroom renovation, wet room, microcement, tiling and premium decorative finishes business based in Bradford, West Yorkshire and serving Leeds, Bradford and selected West Yorkshire areas.

For the purposes of UK data protection law, Imperial Luxury Projects Ltd is the data controller for the personal information described in this policy.

You can contact us about this policy or about your personal information using:

• Email: info.imperialluxury@gmail.com
• Mobile: 07454 505140
• Landline: 01138 730632

2. Personal information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details such as your name, email address, telephone number and preferred contact method.
• Project details such as your property area, postcode or town, room type, service requested, budget range, timing, measurements, photos, drawings and messages you choose to send us.
• Lead form information submitted through Meta, Facebook or Instagram instant forms, including answers to form questions.
• Communication records from calls, emails, WhatsApp, SMS, Facebook, Instagram or other messages.
• Website and device information such as IP address, browser type, pages visited, enquiry source, cookie consent status and advertising or analytics identifiers where permitted by your cookie choices.
• Customer and project records where you ask us to quote for or provide services.

We do not ask for special category information, such as health, religion or biometric data. Please do not send this type of information unless it is genuinely necessary for your enquiry.

3. How we collect information

We collect personal information when you:

• Submit a form on our website.
• Complete a Meta, Facebook or Instagram lead form.
• Call, email, text or message us.
• Request a quote, site survey, booking or project consultation.
• Use our website and consent to cookies or similar technologies.
• Interact with our ads or social media pages.

4. How and why we use your information

5. Meta lead forms and social media enquiries

If you submit your details through a Meta, Facebook or Instagram lead form, Meta may pass the information you provided to Imperial Luxury Projects Ltd so that we can respond to your enquiry. We use that information only for the purposes explained in this policy, such as contacting you about your requested service, arranging a quote or managing follow-up communication.

Meta is responsible for its own use of your information on its platforms. You can read Meta's privacy information at facebook.com/privacy/policy.

6. Marketing contact

We may contact you about your enquiry, quote request, site survey or related services you have asked about. Where direct marketing consent is required, we will rely on your consent. You can ask us to stop marketing contact at any time by emailing info.imperialluxury@gmail.com or by replying to one of our messages.

We do not sell your personal information.

7. Cookies, analytics and advertising tags

Our website uses Cookiebot to manage cookie consent. We may use cookies or similar technologies for essential website operation, consent management, analytics and advertising measurement. Non-essential cookies are used according to your consent choices where consent is required.

Our website may use Google Ads tags and related measurement tools. These tools help us understand campaign performance and improve the relevance of our advertising. You can manage cookie preferences through the consent banner when it appears on the website.

8. Who we share information with

We only share personal information where it is necessary and lawful. Recipients may include:

• Website, email, form, CRM, hosting, analytics, cookie consent and advertising service providers.
• Meta, Google and other advertising or social media platforms where you interact with our campaigns or pages.
• Professional advisers such as accountants, insurers or legal advisers.
• Trusted contractors, suppliers or project partners where needed to assess or deliver your requested work.
• Regulators, public authorities, law enforcement or courts where required by law.

9. International transfers

Some service providers we use may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

10. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy.

• General enquiries and lead form submissions are usually kept for up to 24 months unless a longer period is needed for follow-up, record keeping or dispute handling.
• Customer, quote, project, invoice and accounting records may be kept for up to 7 years or longer if required by law.
• Marketing preferences are kept until you opt out or withdraw consent, and we may keep a suppression record so we know not to contact you again.
• Cookie consent records and analytics data are kept according to the settings of the relevant consent, analytics or advertising providers.

11. Security

We take reasonable steps to protect personal information against accidental loss, unauthorised access, misuse or disclosure. No website, email system or online transmission is completely secure, so please avoid sending sensitive information unless necessary.

12. Your rights

Under UK data protection law, you may have the right to:

• Access a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict or object to certain processing.
• Withdraw consent where we rely on consent.
• Ask for data portability in certain circumstances.
• Complain to the Information Commissioner's Office.

To exercise your rights, contact info.imperialluxury@gmail.com. We may need to confirm your identity before responding.

You can contact the Information Commissioner's Office at ico.org.uk/make-a-complaint.

13. Children

Our services are intended for adults, homeowners, landlords and property decision-makers. We do not knowingly collect information from children for marketing purposes.

14. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with an updated date.